RMA (Return Material Authorization) policies for nitrile gloves typically restrict returns to unopened, sealed cases within 30 days, often requiring customer-paid shipping for non-defective items. Due to safety and hygiene, opened or used PPE is rarely returnable. Damaged or defective items require photo evidence and prompt notification.
Request Authorization: Contact the supplier's customer service to obtain an RMA number before returning any products.
Timeframe: Returns are generally accepted within 30-35 days of delivery.
Condition: Items must be in original, unopened packaging. Opened boxes are generally non-returnable.
Defective/Damaged Items: If gloves are defective, contact the supplier within 7 days with photos for a replacement or refund.
Restocking Fees: Some suppliers charge a restocking fee (e.g., 5% per case) for returns.
Common Policy Restrictions -
Non-Returnable: Opened boxes, partial cases, or custom orders are typically ineligible for return.
Shipping Costs: Customers usually bear shipping costs for returns of non-defective, ordered-in-error items.
Safety Restriction: To comply with safety protocols, used or contaminated gloves cannot be returned.
Guidelines for Proper Handling (Used Gloves) -
Single-Use: Nitrile gloves are intended for single use to minimize contamination.
Disposal: Dispose of used gloves in designated hazardous waste bins, especially in clinical settings.
Replacement: Change gloves immediately if they become torn, soiled, or when changing tasks.
************We will replace, if any Defects of any QC issues are found with proper submission of pictures of the gloves in question. Pictures of the inner box and Master case with lot number.
